Ready to Get Shit Done?
We promise our users they can open a bank account in 5mn, needless to say they rely on us for a hassle-free Onboarding. Your mission is to empower our Support Team to continuously grow in solving all onboarding-related issues our users might face, by providing them with feedback on the quality of their work, while implementing structural fix on repetitive gaps you'll spot
Take ownership
- Make Life Easy for our users by making data-driven decisions with a user-centric approach
- Be on the look out, putting your research and analytic skills to work, to constantly improve our user's experience
- Turn the data you collect into insights that you can use to boost the quality of our Onboarding
- Provide constructive feedback to Support agents to help them grow
- Coordinate with training and other operational teams
This challenge is perfect for you if
- KYC and AML hold no secret to you
- You have a strong analytical mindset
- You can research and analyze data to come up with fact-based solutions
- You speak English fluently and have strong communication skills, while showing empathy
Your space to perform
- We give you the space and the tools you need to succeed
- Join forces with great colleagues across the globe to revolutionize banking
- Make lasting impact by working on complex & exciting challenges
- Accelerate your career growth with bunq Academy and learning budgets
- A competitive gross monthly base salary of €1,588
- Bonus potential based on the impact you make
- Monthly contributions to your phone and internet bills
- A Macbook to keep with you while you're with us
- Working hybrid & earn Digital Nomad perks over time
- Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices)
- Lunch and snacks at the office, vegan options included
- Stay fit & healthy with a Multisport gym card
- Private health insurance, just in case
- Friday drinks, team events, and other celebrations - bunq style!
