Ready to Get Shit Done?
Make Life Easy for our users by providing them the best support through online tickets and phone calls, the smoothest onboarding and the safest banking experience. Up for the task? Kick off your application by taking our assessment and find out if bunq is your perfect match!
Take ownership
Have a user-centric approach in dealing with user journey and Get Shit Done every day by taking ownership of the following:
- Support: Identify and assess users' needs to provide accurate, valid and complete information by using the right methods and tools
- KYC: Onboard new users fast and efficient
- Compliance: Spot fraud indicators & collaborate with 2nd line teams
- Payments: Analyze and take ownership of payments dispute cases & investigations
This challenge is perfect for you if
- You're a near-native English speaker, bonus points for French, German, Italian, Dutch or Spanish
- You can listen, investigate and pinpoint the source of the problem. Then fix it!
- You're a master at using the written word, emojis and gifs to make our users happy
- You love to interpret patterns and data
- You take challenges heads on, you're quick to adapt and can multitask
- You can provide phone support in English
- You're available to cover morning and evening shifts during weekdays and weekends (occasionally)
Your space to perform
- We give you the space and the tools you need to succeed
- Join forces with great colleagues across the globe to revolutionize banking
- Make lasting impact by working on complex & exciting challenges
- Accelerate your career growth with bunq Academy and learning budgets
- A competitive gross monthly base salary of €1,588
- Bonus potential based on the impact you make
- Monthly contributions to your phone and internet bills
- A Macbook to keep with you while you're with us
- Working hybrid & earn Digital Nomad perks over time
- Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices)
- Lunch and snacks at the office, vegan options included
- Stay fit & healthy with a Multisport gym card
- Private health insurance, just in case
- Friday drinks, team events, and other celebrations - bunq style!
