Youthall Customer Experience Specialist - Youthall
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Youthall

Customer Experience Specialist

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Youthall - Customer Experience Specialist

Job Description

We are looking for a Customer Experience Specialist to assist our customers with technical problems when using our products and services.

As a Customer Experience Specialist, you are responsible for customer onboarding, support, and relationship building with the goal of driving product adoption and contract renewals. As an advocate for the customer, you will work closely with the Sales and Product teams to ensure customer expectations are exceeded. 

Responsibilities

  • Work with the Sales and Business Development team to provision and onboard new customers,
  • Effectively handle customer issues and questions to achieve high customer satisfaction ratings,
  • Gather customer feedback, document bugs, and contribute to product improvement,
  • Provide customer product training while highlighting new features and use-cases based on the customer’s business needs,
  • Demonstrate business value by delivering customer analytics and executive reporting,
  • Identify at-risk customers and develop re-engagement strategies to mitigate churn,
  • Guide program administrators with Youthall best practices to develop effective training programs,
  • Be passionate about technology and human resources, with excellent customer service and communication skills,
  • Inform customers about new features and functionalities,
  • Follow up with customers to ensure their technical issues are resolved,
  • Create support documents for customers.

Qualifications

  • Bachelor’s degree or equivalent experience,
  • At least 1 year of experience working in HR, Customer Success or other customer relationship-building roles,
  • Excellent oral and written communication skills in Turkish and English is a plus,
  • Prior experience working in technology and/or HR organizations,
  • Strong written communication and presentation skills,
  • Be a highly-motivated and results-driven,
  • Ability to multi-task and manage time effectively,
  • Empathetic, positive attitude with a desire to help our customers reach their Goals.

Privileges

  • Private health insurance. (Tamamlayıcı)
  • One day a week work-from-home.
  • Meal card.
  • Multisport card.
  • Birthday Leave
  • Continuing education and development
  • Office snacks.
  • Transportation Support.

Recruitment Steps

  1. Application
  2. Video Interview
  3. Face To Face Meeting
  4. Offer
  5. Welcome
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Biz Kimiz?

2014 yılında 2 girişimci tarafından Türkiye'nin ilk dijital işveren markası ve gençlerin kariyer platformu olarak kurulduk. Türkiye ve dünyanın en iyi şirketlerine Y ve Z kuşağına yönelik işveren markası ve insan kaynakları danışmanlığı, genç yetenek kazanımı projeleri, iş & staj programları tasarlanması ve iletişimi alanlarında hizmet veren hiyerarşiden uzak milyonlarca gence ulaşan ve gençlerin en iyisini hak ettiğine inanan scale-up şirketiyiz. 

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STJ Human Resources Information and Consultancy Inc. is a Private Employment Agency in Turkey.