Shell

Payment & Loyalty Project Analyst supports the delivery of the Payment & Loyalty Projects This role will be responsible for delivering operational and analytical support for Payment & Loyalty Projects and support the Payment & Loyalty Project Manager (PM) in the areas including analysis, project calendar tracking, planning, investment proposal preparation, relationship management with key stakeholders.

Accountabilities

• Delivery of Payment & Loyalty Projects on site including dealer and supplier communications, documentation and process support & control, end-to-end tracking of onboarding process

• Responsible for partnership & campaign operations, supporting Loyalty Manager for partnership operations such as issuing, deleting points, invoicing, VOC points issuance, new site openings etc.

• Applications support – supporting PM for connected customer projects and help her for documentation, tests, UAT scenarios, UI/UX, etc.

• Support the delivery of loyalty marketing plan by actively leveraging digital channels.

• Creating a detailed analysis report and presentation with regards to progress, outlining issues, opportunities and solutions

• Planning and monitoring on daily basis

• Assist Payment & Loyalty Team through creating regular management reports, executive summaries , team presentations and adhoc reports upon demand.

• Defining project business requirements and reporting them to stakeholders

• Closely monitoring the Business workstreams

• Supporting the expansion in Mobile payment

• Responsible for shellsmart.com and Shell app operations: reporting, news and tracking mobile KPI’s on regular basis while supporting Loyalty Manager for Shell app strategy and roadmap

• Attend and actively participate regular global calls for Shell app and loyalty programme