Shell

Job Description:

PURPOSE

Ensure cash flow generated through operating activities with our customers is protected and bad debts are minimised.

Responsible for the follow-up and coordination necessary to ensure that all unresolved/unpaid debts and unallocated cash/credits on a customer's accounts receivable are worked to conclusion with payment or internal adjustments regardless of how these items occur.

Negotiate remedies to improve debt collection result - to keep KPIs at a minimum.

Proactive in escalating to the business any customer payment issues to mitigate risks.

DESCRIPTION

Accounts Receivable Management

- Make proactive calls to predefined customers & ensure that customer debts are collected in line with contracted payment terms and in accordance with credit manuals.

- On a daily basis; prepare the trade debtors report and distribute to the sales teams, manage/organize DDS collection and bank transfer processes.

- Prepare the buyback payment/refund files in accordance with the agreed schedule and clear the customer accounts accordingly.

- Review current order and delivery values on customer accounts to ensure that they are within approved credit limits.

- Match payment terms to customer payment habits while maintaining standards for business segment. Negotiate pay-out on delinquent accounts.

- Adhere to the escalation process in carrying out the debt collection activities and starting legal process when necessary.

- Investigate payment discrepancy reason if the customer fails to provide it in their remittance data.

- Take part in resolving issues on high risk or high exposure accounts when required.

- Organize preparation of re-payment plans/protocols with the customers having difficulty in payments and follow up on them.

- Accounts Receivable – Interest, Dunning & blocking (as per Manual of Authorities)

- Conduct the process of calculating & charging interest and document the authority’s decision.

- Run dunning process manually and review the dunning proposal. Request approval to exclude from dunning & document the authority’s decision.

- Responsible for managing credit blocked orders if delinquency debt is a root cause of it. Assists Credit Manager in decision making by providing customer facts on the current credit standing.

- Prepare customer refunds, write offs/write ons in their own area of responsibility (individual Debt Collector portfolio).

- Allocations of incoming receipts on assigned customer accounts including follow up on current and aged unallocated cash. Perform daily clearing activities and customer reconciliation.

Customer focus

- Participate in sales meetings to agree strategies for customer engagements.

- Weigh risk/reward when recommending corrective actions, know limits and negotiate win/win solutions.

- Having the ability of meeting with the customers to discuss a range of issues but still maintain a solid relationship wherever possible.

- Conduct customer visits if required.

General

- Keep up to date on issues by attending regular discussions and business account reviews with the Credit analysts and Sales teams. Maintain and foster good working relationships with Sales, the business and with relevant business partners.

- Adhere to MoA requirements at all times & ensure compliance to relevant policies and applicable controls.

- Responsible for ensuring credit controls are adhered to and complied with.

- Recognizing financial risks through indicating accounts for provisioning of doubtful debts in accordance with credit guidelines.

REQUIRED EXPERIENCE

- Credit control or accounts receivable knowledge/experience and working knowledge of debits and credits

- Result driven and focused team player, with strong drive to work effectively, acting on their own initiative without regularly needing to be told what to do.

- Decision making - ability to support the decision with factual evidence.

- Resilience - the ability to maintain & enhance work effectiveness in high-pressured and continuously changing environment.

- Communication - can communicate with confidence and clarity, both written & verbal

- Influence/Negotiating - Have credibility and be able to negotiate with customers face to face and over the telephone/email whilst valuing the customer relationship wherever possible & be able to support the sales organization in debt collection matters.

- Good Excel knowledge (e.g. VLOOKUP, Pivot, Macro)

- Knowledge of SAP is preferred

- English Level B1

- Fluent Turkish