Shell

Job Description:

As the Channel Operational Excellence Lead you will be part of the Global Channel Team.

This team support the markets to deliver all matters of Operational Excellence, including setting the strategy for the Retail Business Models, Value Propositions and Routes to Market. They are also the Business owners for the Retail Enablement Portfolio and Capability programs, ensuring our frontline teams are equipped to deliver the high standard that our Customers, Brand and Shareholders expect.

What is the Role?

The Global Channel Operational Excellence Lead work closely with Global Retail team, Learning & Development and the local Ops teams in order to embody operational standards and guidelines to drive value and consistent delivery of our offer in every Shell site.

More specifically your principal accountabilities are:

• Provide clear OPERATING STANDARDS (all channels), aligned with the Global Operating Principles and the Business Assurance Framework.

• Develop WORK METHODS and supporting Tools.

• Define requirements for CORE TOOLS designed to REVEAL GAPS or REDUCE EFFORT

• Catalogue information to build KNOWLEDGE BASE.

• Define CORE TRAINING requirements to build capability of the Frontline Teams.

• Create, and update when already available, all global operation manuals, ensure to cover all relevant topics.

• Guarantee all manuals are correctly understood and implemented in all markets, following the guidelines.

• Ensure consistent touch-bases with the local markets - establish a consistent and solid communication flow and collect their needs, acting in their support in a timely manner.

• Take into consideration local regulations and operative peculiarities requiring adjustments of the global framework to accommodate market needs, when applicable.

• Collect feedback on potential gaps and needs in order to properly tackle the issues, implement action plans accordingly.

• Develop creative solutions to achieve results, setup monitoring programs.

• Consistently set training sessions to ensure guidelines and procedures are familiar and always correctly implemented.

What We Need from You?

• Previous solid experience in a similar role within Channel management or Sales & Ops

• 5+ years of experience in Retail.

• Previous experience in leading OpEx initiatives.

• Being customer-centric, agile and responsive to changing customer needs and dynamic markets

• Demonstrated track record of having delivered tangible results.

• Expert level in project management, process improvement tools and methodologies.

• Hands on attitude to get things done with the ability to manage change to a successful conclusion.

• Energetic and enthusiastic style.

• Strong Communicator and Great Influencer skills.