Bu ilan Shell Petrol A.Ş'nin, Open Resourcing (Açık İstihdam) sisteminin Global Workday alt yapısı çerçevesinde güncellenmesi sonrası erişiminin olmaması nedeniyle Shell Petrol A.Ş. çalışanlarının ilanlara başvuru yapabilmesi için özel olarak yayımlanmıştır.
Paylaşılacak ilan linkleri Shell Çalışanları dışında 3. Şahıslar ile paylaşmamanız şirket içi bilgilerin gizliliği açısından çok büyük önem taşımaktadır.
İlan Tanımı
Job Family Group: Commercial and Retail
Management Level: 07
Present Company: TR03 Shell & Turcas Petrol A.S
Country/Region of Work Location: Türkiye
Target Hire Date: December 2, 2024
Worker Type: Regular
Posting End Date: December 1, 2024
Business Unit: Downstream and Renewables
Job Requisition ID:R167340
Location: Istanbul - Esentepe
Posting Date: 25.11.2024
Job Family: B2B/B2C Customer Operations
Time Type: Full time
Job Type: Regular
Supervisory Organization: o DRL/O/BB1 Lubricants (Ozgur Eray) (59711215)
Job Description:
Principal Accountabilities:
• Ensure customer orders are delivered on time and in full (OTIF) as per agreed to service levels.
• Provide shipping department with schedule and documentation for next day loading.
• Provide shipment status reporting to all affected areas within Lubricant Supply Chain and Customer Operations
• Act as resolution owner of Customer complaints. Feedback outcomes to CSS colleagues who will communicate with customers
• Practice LAT behaviors, HSSE policies, and Shell Business Principles. Operate within the Manual of Authority and the Standard Offer Book
• TMS responsibility and bridge with CO to have an accurate process
• Coolant GI and GR processes. Daily/weekly communication with 3rd party for the edelivery notes
• Support Sales during price increase period for allocation process
• Focus on truck occupancy
• Daily scheduling reports
• Coolant operation and EDI control
• Trade compliance check for planning
• Support tests for bundle activities
Key Challenges:
• Back up role for marine scheduling activities; Local Marine and International marine
• Manage relationships with key interfaces such as Customer Operations, Production, Planning and Warehousing to meet On Time in Full (OTIF) requirements
JOB KNOWLEDGE ,SKILLS AND EXPERIENCE
Skills & Experience:
• Bachelor degree preferred (min 2+ years related experience will be preffered) or equivalent experience in packaged and/or bulk products.
• Excellent communication skills (both written and verbal) with ability to interface with all levels within the organization and external partners
• Strong analysis and problem solving ability
• Drive, self-motivated, high on achievement; result-oriented, able to work under pressure
• Basics of Supply Chain processes related to Executing Order Fulfillment, Order Management, Inventory, and Logistics and Distribution.
• Proven ability to manage and prioritize a large workload to tight deadlines
• Strong drive to satisfy customer requirements.
• Fully compliant with ISO9001 Management Quality system, ISO27001 Information security management systems, IATF 16949 International Automotive Task Force, TS EN ISO 14001 Environmental Management System
• Skilled in required legacy modules SAP and Salesforce related to Order Management, Inventory Management, Shipping Possess a strong Customer service ethic and ability to understand, meet and champion the Customer’s needs, while staying within the policies and procedures of Shell
• Understand Shell’s Play Book and customer value proposition
• Able to demonstrate a continuous improvement mind-set
• Demonstrated communication and relationship building skills
• Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities
Preffered Candidate is available
