Shell

Job Description:

Job purpose: To lead the local Delivery Assurance Team in order achieve operational excellence for secondary transport area in day-to-day execution of Order Generation and Fulfilment, Dispatching and Administration in the most cost-effective manner

Principal Accountabilities:

• Ensures that daily road transport operations (delivering and administrating) meet all standards at lowest possible cost to service level

• Supports initiatives of the data integration management and global IT initiatives for the secondary transport process and ensure the right use of software applications

• Drives improvements in customer experience and customer satisfaction by training, sharing expertise and coaching the team

• Drives improvements in dispatching & supportive scheduling area activities by training, sharing expertise and coaching Delivery Assurance team

• Supports multiple projects to continuously improve team, drivers, transport company performance, influence and improve customer behavior (e.g. minimize out-of-stock situations, cancelled deliveries, site inaccessibility, incompliant order taking, other rework costs) using benchmarks, KPI monitoring

• Ensures proper staffing through attraction, coaching and development of people, covering aspects like Diversity and Inclusion, Competences, Performance Management and Recognition & Reward, supported by line manager.

• Participate in stakeholder meetings such as Retail/dealer engagements, haulier review etc, to share DAT performance and feedback

• Manage day-to-day interface with retail, terminal operations.

Dimensions:

• Manages a team of 5 FTEs working in 2 shifts (from Sunday 22:00 till Saturday 22:00) Team lead is expected to work in normal office hours.

Special Challenges:

• Creates efficient link and feedback loop between various partners and stakeholders, e.g. drivers, customers, depots, supply, Delivery Scheduling Team, Delivery Fulfilment Team, Road Transport Team.

• Workload in Festive periods, price change days, high season (summer) and weekends

• Coach, lead, help and motivate team members in ongoing operations and exceptional, non-standard situations on daily basis.