Job Description:
Operations Manager
Mobility Context
Shell Mobility represents the single largest customer-facing business in the group serving more than 30mln mobility and over 250,000 Fleet customers per day through 500,000 service champions in over 44,000 sites across 70+ countries. As RDS looks to the future, Mobility is critical to establish Shell as The Low Carbon Leader, with ambitions to be the no. 1 mobility and convenience retailer, with the world’s leading EV charging network and lead in business and goods mobility platform.
Achieving our ambitions will necessitate placing customers at the heart of our business, treating every interaction as a chance to bring our purpose to life to making people’s journeys better. We’re evolving from ‘fuels retailer’ to ‘mobility retailer’- innovating to meet our customers’ changing expectations around convenience, product quality, digitalization and service. This includes continuing to improve the quality of our current products while expanding our alternative energy mosaic (LNG, hydrogen, EV charging and biofuels).
People make the difference real! Mobility is the most customer intimate business in Shell and a front seat to the mobility transition seen from the eyes of customer. A career in mobility is fast paced and dynamic whether you are creating a rewards program for our service champions, developing an award-winning app for our customers, developing a community engagement program or engineering a safe forecourt. Come join us as we embark on the next phase of our ambition focusing on e-mobility and decarbonization.
Purpose
The role of the Operations Manager is to maximize enterprise value through effective operational excellence, internal communications, channel offer, learning, fuels quality and EMRA compliance by leading, coaching and improving retail operations team.
Accountabilities
• Ensure retail operations deliver its plan and grow in line with the strategy.
• Ensure the right level of focus is deployed to sales and operations teams for continued performance of high quality operating standards.
• Make sure that controls are in place, HSSE standards are met, and compliance is ensured.
• Ensure that competency level of the Operations Team is able to keep up with the very dynamic competitive landscape
Dimensions
Key financial indicators have not been broadcast for confidential reasons. Please contact the hiring manager if you would like to discuss these financial measures prior to submitting your application.
• Direct report : 6
Required Experience / Qualification
• Collaboration & Commercial Mindset: close coordination with sales and ops. team and with all relevant departments to deliver initiatives & actions which will provide the most benefit to the enterprise, taking into account both short & long-term considerations.
• Entrepreneurial Skills: be able to have the confidence and the credibility to test and initiate new ideas by acting together with the sales team.
• Continuous Improvement Mindset: be able to adjust to the changing market environment but at the same time find ways to do the changes with reducing complexity and efficient processes.
• Strong team member with cross functional teams with excellent communications skills.
• 5 years of experience in retail operations in dealer environment, knowledge of relevant legislation.
• Demonstrable competence in managing operations, implementing ag.
-
• Apply
• Create Job Alert
•
o Internal: Operations Manager
