Hilti

What's the role?

We’re looking for a motivated team member who has a passion for customer relations on phone and desire advancement opportunities in our organization.

Who is Hilti?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

What does the role involve?

Customer Service Representative (Inbound) role, your development begins with hands-on training which will set you up for success by learning the foundation of Hilti’s culture, products, and services.

You'll be sitting for prolonged periods of time and spend extended amount of time on the phone. There will also be opportunities for hands-on training exercises, meetings, workshops, and presentations.

As a Customer Service Representative, you will influence and serve all Hilti customers, including other functions in Hilti and Account Managers who have direct relationships with the Hilti customer experience. This position is accountable for achieving profitable sales, providing timely and appropriate customer service and technical expertise with strong orientation to understanding a customer’s specialized needs and requirements to ensure the successful achievement of the company’s objectives and growth. Your participation and success in the Strategic Customer Development is essential to prepare you for your next steps in other roles at Hilti.