DHL Supply Chain

Job Description

• Support the country IT ISM Lead to meet the goals in terms of quality, budget and time.
• Implement and track long- and medium-term strategy for ISM in country in alignment with regional ISM. Ensure alignment with internal customers, communicate the benefits of ISM strategic solutions and feed back and influence the strategy based on business priorities.
• Land on the ground a proper ISM implementation support for existing and new customers.
• Provide IT Infrastructure and Service Management Services according to the SLA in terms of quality and costs. Ensure that the service quality and costs meet agreement.
• Supports Information Security and risk related policies, standards, technologies and processes implementation in country.
• Accountable for compliance (corporate policies, SW license, HW asset register etc.).
• Support the ISM lead for the internal and external suppliers according to SLA at local level. Feed into supplier management process at country level.
• Responsible to check and to sign off any IT Infrastructure change with potential impact on country.
• Ensure that the service delivery model is designed and implemented for each operation.
• Ensure that IT services per site are documented and maintained.

Qualifications

• Minimum 2 years of experience in team IT.
• Minimally basic but preferrably good understanding of complex logistics operations and processes, ideally in one or more DHL core sectors.
• Knowledge of the DHL Supply Chain organization and/or experience in other divisions is an advantage.
• Minimum 2 years of experience in ISM technical specialist roles.
• Some knowledge around Infrastructure and Service Management, as well as project management.
• Some knowledge of IT Infrastructure (Telecoms, Network, Desktop, Hosting).
•  Strong analytical skills.
• Minimally basic but preferrably good understanding of the supply chain and its core applications (WMS, TMS, integration, etc.).
• Results-oriented and driven by goal achievement with a strong focus on high quality service performance across different locations with different conditions.