Shell STAS - Customer Operations Specialist - Youthall
En güncel teknoloji haberleri ve ilham veren girişim hikayelerini keşfetmek için hemen youthtech.co’ya göz atın!
Hemen İncele

Shell

STAS - Customer Operations Specialist

İlan Kapandı.

Bu ilan Shell Petrol A.Ş'nin, Open Resourcing (Açık İstihdam) sisteminin Global Workday alt yapısı çerçevesinde güncellenmesi sonrası erişiminin olmaması nedeniyle Shell Petrol A.Ş. çalışanlarının ilanlara başvuru yapabilmesi için özel olarak yayımlanmıştır. ​

Paylaşılacak ilan linkleri Shell Çalışanları dışında 3. Şahıslar ile paylaşmamanız şirket içi bilgilerin gizliliği açısından çok büyük önem taşımaktadır.

İlan Tanımı

  • Job Family Group: Commercial and Retail
  • Management Level: 08
  • Present Company: TR03 Shell & Turcas Petrol A.S
  • Country/Region of Work Location: Türkiye
  • Target Hire Date: September 1, 2024
  • Worker Type: Regular
  • Posting End Date: August 27, 2024
  • Business Unit: Downstream and Renewables
  • Job Requisition ID: R156566
  • Location: Istanbul 
  • Posting Date: 21.08.2024
  • Job Family:  B2B/B2C Customer Operations
  • Time Type: Full time
  • Job Type: Regular
  • Supervisory Organization:  DRL/O/BB3 Fleet Solutions (Pinar Kiran) (59711217)
  • Hiring Manager: Pinar Kiran

Sorumluluklar


Job Description:
• Adopts Customer 1st mindset and utilizes the CSS behaviors to deliver an exceptional customer experience
• Represents a professional customer focused image of Shell to the customers.
• Identifies opportunities to improve the customer experience for customers
• Handles a range of first line customer enquiries within the agreed processes and ways of working
• Takes ownership for the end-to-end customer enquiry which may require engaging other partners across the service chain
• Acts to resolve customer enquiries during the first contact with the customer (live resolution).
• Pro-actively keeps customers informed throughout the contact management process.
• Records and follow up all customer contacts in customer facing systems for the service accredited.
• Escalate immediately where appropriate to Team Leader or Sales Manager any issue which could jeopardize the relationship with the customer
• Maintains current up-to-date knowledge of business processes and procedures for area of responsibility
• Delivers on your customer promise and commitments
• Identifies and agrees with the Team Lead their own Individual Development Plans and acts to close any performance or development gaps

Aranan Nitelikler

Key/Special Challenges
• Taking ownership of customer enquiry even when resolution is not within direct control
• Proactively monitoring the E2E process to ensure all Service Providers deliver on the customer promise for these customers
• Good problem solving and analytical skills
• Strong interpersonal skills
• Ability to work well under stress (resillience)
• Provide a courteous, enthusiastic, polite and helpful contact experience to our customers, engendering a ‘smile’ over the phone.





Ayrıcalıklar


Shell - Culture Video

The future. Yours to make.

We have global opportunities for those who want to go one step ahead to get to know different cultures while working. Take your time and think, what would it be like if you were working abroad? There is an example from us for you to imagine.
Shell hakkında daha fazla bilgi edinmek ister misin?
Profili İncele
× BAU Bright Görseli
İşkur Özel İstihdam Logo

STJ İnsan Kaynakları Bilişim ve Danışmanlık A.Ş. Özel İstihdam Bürosu Olarak 13/05/2022-12/05/2025 tarihleri arasında faaliyette bulunmak üzere, Türkiye İş Kurumu tarafından 26.04.2022 tarih ve 11382333 sayılı karar uyarınca 1078 nolu belge ile faaliyet göstermektedir. 4904 sayılı kanun uyarınca iş arayanlardan ücret alınması yasaktır.