Shell STAS - Customer Success Specialist-Scheduling - Youthall
En güncel teknoloji haberleri ve ilham veren girişim hikayelerini keşfetmek için hemen youthtech.co’ya göz atın!
Hemen İncele

Shell

STAS - Customer Success Specialist-Scheduling

İlan Kapandı.

Bu ilan Shell Petrol A.Ş'nin, Open Resourcing (Açık İstihdam) sisteminin Global Workday alt yapısı çerçevesinde güncellenmesi sonrası erişiminin olmaması nedeniyle Shell Petrol A.Ş. çalışanlarının ilanlara başvuru yapabilmesi için özel olarak yayımlanmıştır. ​

Paylaşılacak ilan linkleri Shell Çalışanları dışında 3. Şahıslar ile paylaşmamanız şirket içi bilgilerin gizliliği açısından çok büyük önem taşımaktadır.

İlan Tanımı

  • Job Family Group: Commercial and Retail
  • Management Level: 07
  • Present Company: TR03 Shell & Turcas Petrol A.S
  • Country/Region of Work Location: Türkiye
  • Target Hire Date: October 1, 2024
  • Worker Type: Regular
  • Posting End Date: September 11, 2024
  • Business Unit: Downstream and Renewables
  • Job Requisition ID: R157235
  • Location: Istanbul - Esentepe
  • Posting Date: 03.09.2024
  • Job Family:   B2B/B2C Customer Operations
  • Time Type: Full time
  • Job Type: Regular
  • Supervisory Organization:  DRL/O/BB1 Lubricants (Ozgur Eray) (59711215)

Sorumluluklar

Job Description:
To perform scheduling services and activities that support and facilitate outbound shipments locally
This position acts as a focal point between Customer Operations, Production Planning, Gantry, Warehouse, Transportation and Sales
Principal Accountabilities:
• Ensure customer orders are delivered on time and in full (OTIF) as per agreed to service levels.
• Provide shipping department with schedule and documentation for next day loading.
• Provide shipment status reporting to all affected areas within Lubricant Supply Chain and Customer Operations
• Act as resolution owner of Customer complaints. Feedback outcomes to CSS colleagues who will communicate with customers
• Practice LAT behaviors, HSSE policies, and Shell Business Principles. Operate within the Manual of Authority and the Standard Offer Book
• TMS responsibility and bridge with CO to have an accurate process
• Coolant GI and GR processes. Daily/weekly communication with 3rd party for the e delivery notes
• Support Sales during price increase period for allocation process
• Focus on truck occupancy
• Daily scheduling reports
• Coolant operation and EDI control
• Trade compliance check for planning
• Support tests for bundle activities
Key Challenges:
• Back up role for marine scheduling activities; Local Marine and International marine
• Manage relationships with key interfaces such as Customer Operations, Production, Planning and Warehousing to meet On Time in Full (OTIF) requirements
JOB KNOWLEDGE ,SKILLS AND EXPERIENCE
Language:
• English language- Skill

Aranan Nitelikler

Skills & Experience:
• Bachelor degree preferred (min 2+ years related experience will be preffered) or equivalent experience in packaged and/or bulk products.
• Excellent communication skills (both written and verbal) with ability to interface with all levels within the organization and external partners
• Strong analysis and problem solving ability
• Drive, self-motivated, high on achievement; result-oriented, able to work under pressure
• Basics of Supply Chain processes related to Executing Order Fulfillment, Order Management, Inventory, and Logistics and Distribution.
• Proven ability to manage and prioritize a large workload to tight deadlines
• Strong drive to satisfy customer requirements.
• Fully compliant with ISO9001 Management Quality system, ISO27001 Information security management systems, IATF 16949 International Automotive Task Force, TS EN ISO 14001 Environmental Management System
• Skilled in required legacy modules SAP and Salesforce related to Order Management, Inventory Management, Shipping Possess a strong Customer service ethic and ability to understand, meet and champion the Customer’s needs, while staying within the policies and procedures of Shell
• Understand Shell’s Play Book and customer value proposition
• Able to demonstrate a continuous improvement mind-set
• Demonstrated communication and relationship building skills
• Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities

Ayrıcalıklar


Shell - Culture Video

The future. Yours to make.

We have global opportunities for those who want to go one step ahead to get to know different cultures while working. Take your time and think, what would it be like if you were working abroad? There is an example from us for you to imagine.
Shell hakkında daha fazla bilgi edinmek ister misin?
Profili İncele
× BAU Bright Görseli
İşkur Özel İstihdam Logo

STJ İnsan Kaynakları Bilişim ve Danışmanlık A.Ş. Özel İstihdam Bürosu Olarak 13/05/2022-12/05/2025 tarihleri arasında faaliyette bulunmak üzere, Türkiye İş Kurumu tarafından 26.04.2022 tarih ve 11382333 sayılı karar uyarınca 1078 nolu belge ile faaliyet göstermektedir. 4904 sayılı kanun uyarınca iş arayanlardan ücret alınması yasaktır.