Bu ilan Shell Petrol A.Ş'nin, Open Resourcing (Açık İstihdam) sisteminin Global Workday alt yapısı çerçevesinde güncellenmesi sonrası erişiminin olmaması nedeniyle Shell Petrol A.Ş. çalışanlarının ilanlara başvuru yapabilmesi için özel olarak yayımlanmıştır.
Paylaşılacak ilan linkleri Shell Çalışanları dışında 3. Şahıslar ile paylaşmamanız şirket içi bilgilerin gizliliği açısından çok büyük önem taşımaktadır.
İlan Tanımı
Job Family Group: Commercial and Retail
Management Level: 08
Present Company: TR03 Shell & Turcas Petrol A.S
Country/Region of Work Location: Türkiye
Target Hire Date: February 1, 2025
Worker Type: Regular
Posting End Date: January 10, 2025
Business Unit: Downstream and Renewables
Job Requisition ID: R169360
Location: Istanbul - Esentepe
Posting Date: 02.01.2025
Job Family: B2B/B2C Customer Operations
Time Type: Full time
Job Type: Regular
Supervisory Organization: DRL/O/BB3 Fleet Solutions (Pinar Kiran) (59711217)
Job Description:
Typically:
• Performs tasks according to instructions that provide some space for own interpretation. Solutions for deviations are taught.
• Shares information and answers standard questions and some complex questions; generally explains rules and procedures
• Identifies shortcomings in current processes, systems and procedures within assigned unit.
• Activities are carried out within a standardised and routine context.
This job profile contains generic information and does not describe individual positions or required job competencies. Grading decisions will also depend on other factors.
• Adopts Customer 1st mindset and utilizes the CSP behaviors to deliver an exceptional customer experience
• Represents a professional customer focused image of Shell to the customers.
• Identifies opportunities to improve the customer experience for customers
• Handles a range of first line customer enquiries within the agreed processes and ways of working
• Takes ownership for the end-to-end customer enquiry which may require engaging other partners across the service chain
• Acts to resolve customer enquiries during the first contact with the customer (live resolution).
• Pro-actively keeps customers informed throughout the contact management process.
• Records and follow up all customer contacts in customer facing systems for the service accredited.
• Escalate immediately where appropriate to Team Leader or Sales Manager any issue which could jeopardize the relationship with the customer
• Maintains current up-to-date knowledge of business processes and procedures for area of responsibility
• Delivers on your customer promise and commitments
• Meeting Shell Card (euro-shell) customers’ requests. Communicate with global stakeholders in case of operational problems of Shell Card customers.
• Identifies and agrees with the Team Lead their own Individual Development Plans and acts to close any performance or development gaps
• Full compliance with TS-EN-ISO 9001, ISO 27001 and ISO 10002 standards/procedures/work instructions
