Shell

Job Purpose:

To lead the Delivery Fulfillment Team in order to support and reconcile product loading and delivery to customers or Shell's sites through the Order to delivery process using SAP and IT support tools in a timely and efficient manner.

Dimensions:

3 direct reports

Principal Accountabilities:

• Act as leader in-charge in operational matters and issues with the team, when the OTD Manager is off/on leave or is attending meetings etc.;

Participate in stakeholder meetings such as Retail/Supply/Road Transport to share team’s performance and feedback;

Secure that team clear load and delivery confirmation error logs, process product loads and deliveries as per agreed SLA and delivery promise to our customers

• Secure that team effectively manage customers’ disputes by amending shipments to the correct product, quantity and customer

• Secure that team effectively supports investigation of stock differences at the depot / customer’s Retail sites while co-operating with HC Inventory and Wetstock/RSAA teams and provide necessary shipment amendments in case of need

• Support the team achieving the targets via continuous performance management, professional support and alignment with other functions

• Secure that team members have the right capability and able to grow

• Secure proper stakeholder management within and outside T&S Operations

• Ensure team has proper performance management in place within Supply and distribution process as well proper feedback loop to drive improvements

• Ensure compliance with local country regulations

• Contribute in achieving operational targets through process compliance and competency building by:

- Assisting in training new staff

- Support and coach team members to help solve operational issues

- Proactively monitor and follow up on process deviations and quality issues

- Analyzing team’s KPIs

• High engagement and usage of process expertise to deliver business projects on time

• Drive improvements and support team to eliminate waste and focus on value adding activities as part of the continuous improvement culture

Special Challenges:

- Support projects to continuously improve team’s performance and efficiency via regular driver performance management (e.g. minimize driver mistakes, non-reported/wrongly reported changes, number of non-touchless shipments, retail corrections and other), controlling and improving depot data accuracy, KPI monitoring.

- Act as focal point and support implementation of new business scenarios (new business model, customers, depots, suppliers, data exchange between depots or hauliers)

- Assist the individual team members in accomplishing small lean projects;

- Managing multiple interfaces with business partners, and within Trading and Supply and driving Enterprise First decision making;

- Coach, lead, help and motivate team members in ongoing operations and exceptional, non-standard situations on daily basis.

- Process month end closure under high pressure