Job Description:
The Role & Responsibilities
• Management of the overall payment & loyalty projects plan with regards to timelines, completion status, risks, budget status, documentation and overall project co-ordination and reporting.
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
• Utilize global & local best practices, techniques, and standards throughout entire project execution
• Ensuring project transparency (executive summary and status reporting, action item tracking and project plan update)
• Guidance to the team for UI/UX & test documentation
• Works closely with key stakeholders to ensure they are engaged, updated and harmonized of the processes
• Plan for business readiness, adequate post go live support and trouble shooting.
• Ensure overall closure of the project with high quality and documentation repository
• Liaise with IT, stakeholders and external vendors for the design, development, testing, training of the projects
• Utilizes good understanding of IT project leadership procedures and concepts and basic knowledge of other technical areas.
• Evaluates business processes, system processes and industry standards.
• Achieve high quality and on time online delivery.
• Analyze customer/dealer data, find local and global benchmarks and best practices
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Skills & Requirements
• Minimum 5 years of experience
• Experience in managing local and global product and marketing teams, with clear understanding of their processes
• Excellent English skills, to be able to present, participate and negotiate in English speaking meetings and prepare documentation in English.
• Excellent command of Microsoft Office programs. (incl. MS Project and Visio)
• Well-developed skills in research, analysis, presentation.
• Exceptional problem-solving skills and analytical mindset.
• Ability to take the initiative to complete projects and solve business issues.
• Track record of successfully managing complex operational projects and activities.
• Ability to understand, liaise and speak with technical and non-technical teams to manage and share strategy.
• Highly organized, detail oriented and motivated to understand our customer needs.
• Learner mindset & passionate & creative & result oriented.
• Good team player, eager to learn and highly collaborative personality with impressive communication skills.
• The successful candidate will be working closely with Local & Global Teams, such as CRM, Loyalty, Payment, Connected Customer team, IT, New energies, Business Readiness, Operation as well as the B2C CX.
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o Internal: Payment&Loyalty Projects Manager